Privacy Policy

At Doyle's Plumbing & Drain Cleaning, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you contact us or use our services, we may collect:

• Name
• Phone number
• Email address
• Service address
• Billing information
• Details about your plumbing service request
• Photos or videos you voluntarily provide of plumbing issues

We may also automatically collect limited information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and website analytics

How We Use Your Information

We use your information to:

• Schedule appointments
• Provide plumbing and drain cleaning services
• Prepare estimates and invoices
• Process payments
• Communicate regarding appointments or service updates
• Respond to customer inquiries
• Improve our website and customer experience
• Send promotional offers or reminders (only if permitted by law)

Text Messages & Phone Calls

If you provide your phone number, you may receive:

• Appointment confirmations
• Technician arrival updates
• Estimate approvals
• Customer service follow-ups
• Occasional promotional messages (where legally permitted)

You may opt out of marketing text messages at any time by replying STOP.

Sharing of Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

• Payment processors
• Accounting services
• Website hosting providers
• Software providers used for scheduling and invoicing

These providers are required to protect your information.

We may also disclose information if required by law.

Payment Information

Payments are processed through secure third-party payment providers. Doyle's Plumbing & Drain Cleaning does not store complete credit card information on our servers.

Cookies

Our website may use cookies to:

• Improve website functionality
• Analyze website traffic
• Remember visitor preferences

You may disable cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission is 100% secure, we work to protect your information using industry-standard security practices.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, contact us using the information below.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.